Question 1

Which email providers can I connect?

Accepted Answer

Gmail and Google Workspace, Outlook and Microsoft 365, plus any provider that speaks IMAP — Fastmail, Zoho, iCloud, or your own server. Connect as many as your plan allows; they all land in one unified inbox.

Question 2

How long does setup take?

Accepted Answer

About two minutes. You sign in to each account with OAuth, Parrot syncs your recent mail in the background, and categorization starts on the very first message. There are no filters or rules to write.

Question 3

Do I have to give up my existing address?

Accepted Answer

No. Parrot is a client, not a new mailbox. You keep every address you already use — Parrot just gives you one place to read and answer all of them.

Question 4

Is there a mobile app?

Accepted Answer

Parrot runs in any modern browser and installs to your home screen as a PWA, so it works offline-first on phones and tablets today. Native iOS and Android apps are in development.

Question 5

How does the AI categorization actually work?

Accepted Answer

Every message is read the moment it arrives and tagged — work, finance, travel, social, updates, personal, or important. The model learns from the corrections you make, so the labels tighten up around how you actually work within a few days.

Question 6

Can I correct a label the AI gets wrong?

Accepted Answer

Yes, and you should. Re-labeling a thread takes one keystroke, and Parrot treats every correction as training signal for your account specifically — not for a shared model.

Question 7

How do the AI-drafted replies stay in my voice?

Accepted Answer

Before drafting, Parrot re-reads your history with that sender — prior threads, promises, dates, and how you normally phrase things. The draft references the actual context, and you always review and edit before anything sends.

Question 8

Does Parrot ever send email on its own?

Accepted Answer

Never. Drafts wait for you. Nothing leaves your outbox without an explicit send from you.

Question 9

What can I do with natural-language search?

Accepted Answer

Ask the way you'd ask a colleague — "the contract Dana sent last spring" or "invoices still unpaid" — and Parrot searches across every connected account at once, meaning included, not just keywords.

Question 10

Is my email used to train AI models?

Accepted Answer

No. Your mail is never used as training data, for us or for anyone else. Categorization runs on-device, and the reply-drafting model processes your thread in memory and discards it immediately after.

Question 11

How is my data stored and encrypted?

Accepted Answer

Everything is encrypted in transit with TLS 1.3 and at rest with AES-256. OAuth tokens are stored in an isolated secrets vault, and we hold the minimum metadata needed to keep your inbox in sync.

Question 12

Can I delete my account and my data?

Accepted Answer

Any time, from Settings. Disconnecting revokes our access instantly, and every trace of your data is purged from our systems within 30 days — no support ticket, no retention call.

Question 13

Do you support SSO and team controls?

Accepted Answer

SAML SSO, SCIM provisioning, audit logs, and enforced retention policies are available for teams of 25 or more. Talk to sales and we'll walk you through the security review.

Question 14

Is there a free trial?

Accepted Answer

30 days on either plan, with no credit card up front. You get the full feature set during the trial — this isn't a stripped-down demo.

Question 15

What's the difference between Pro and Ultimate?

Accepted Answer

Pro is $12/month and covers up to 3 accounts with 500 AI actions a month. Ultimate is $24/month with unlimited accounts and AI actions, plus reply drafts, thread summaries, send later, VIP alerts, and priority support. Yearly billing takes 20% off both.

Question 16

What happens if I cancel?

Accepted Answer

Your connected accounts disconnect cleanly and your mail stays exactly where it has always been — on your provider. You keep read access to Parrot until the end of the billing period, and we don't hold your data hostage.

Everything you wanted to ask — answered plainly.

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